Troubleshooting
Common issues and resolution guides
Overview
Troubleshooting guides for common client issues, organized by service area and symptom.
Troubleshooting by Area
Compliance Issues
| Issue |
Common Causes |
Resolution Path |
| Failed audit |
Gap in controls |
Compliance Frameworks |
| Evidence gaps |
Missing documentation |
Evidence collection SOP |
| Control failures |
Implementation issues |
Technical remediation |
| Scope creep |
Poor initial scoping |
Scope review, change order |
Security Issues
| Issue |
Common Causes |
Resolution Path |
| Alert fatigue |
Poor tuning |
SIEM optimization |
| False positives |
Baseline issues |
Rule refinement |
| Missed threats |
Coverage gaps |
Architecture review |
| Incident confusion |
No IR plan |
Incident Response SOP |
Delivery Issues
| Issue |
Common Causes |
Resolution Path |
| Scope creep |
Poor requirements |
Change control process |
| Delayed deliverables |
Resource constraints |
Escalation, replan |
| Client dissatisfaction |
Communication gaps |
Account review |
| Technical blockers |
Access/integration issues |
Technical escalation |
Escalation Matrix
| Severity |
Response Time |
Escalation Path |
| Critical |
1 hour |
Engagement lead → Principal |
| High |
4 hours |
Engagement lead → Delivery manager |
| Medium |
1 business day |
Project lead |
| Low |
3 business days |
Standard process |
Troubleshooting Template
# Issue: [Title]
## Symptoms
- [What the client/user observes]
## Root Cause Analysis
- [Investigation steps]
- [Root cause identified]
## Resolution
1. [Step 1]
2. [Step 2]
## Prevention
- [How to prevent recurrence]
## Related Issues
- [Link to similar issues]